Know Your Customer (KYC) policies have become increasingly crucial worldwide, particularly among banks and financial institutions, to combat identity theft, money laundering, financial fraud, and terrorist activity.

At FX MASTERS, we maintain a zero-tolerance fraud policy and implement all necessary measures to prevent fraudulent activities. Any detected fraudulent activity will be thoroughly documented, leading to the immediate closure of all related accounts, with funds therein being forfeited.

Our priority is to ensure the integrity of sensitive data obtained from our clients, including account information and transaction details. We employ a range of security measures and fraud controls to safeguard your electronic transactions.

To facilitate secure transactions, we require certain documents from you when depositing funds, including:

• A copy of your valid passport (signature page).
• Copies of the credit cards used for the deposit (front side with only the last 4 digits visible, back side with the CVV covered).
• A recent utility bill in your name and address.
• A signed purchase history of your online transactions.
• Copies of your credit cards, used to make the deposit (Front side with only the 4 last digits visible, back side with the CVV covered).

Should you have any queries or require assistance, please do not hesitate to contact our customer support at support@FXMASTERS.com.

When are these documents needed?

We highly appreciate your prompt provision of all necessary documents to avoid delays in processing your transactions. Receipt of all required documents is mandatory before executing any cash transactions for your benefit. In some cases, we may request these documents before allowing other activities in your account, such as deposits or trades.

Please note that failure to provide the required documents may result in the cancellation of pending withdrawals, with funds being credited back to your trading account. You will be notified via our system in such an event.

How can I submit these documents?

You can either scan your documents or take high-quality digital camera pictures, saving them as JPEG files, and then email them to us at support@FXMASTERS.com.